Faq's
Frequently Asked Questions
Do you offer refunds?
Due to the custom nature of our wigs, all sales are final. Please carefully review your selections before purchasing.
What type of hair is used for Faye Hair units?
Faye Hair units are crafted using 100% raw Southeast Asian hair, ethically sourced from premium suppliers. Each bundle is carefully selected to ensure minimal shedding, longevity, and a flawless, luxurious look.
Are Faye Hair units glueless?
Yes! All of our units are glueless and designed for easy wear. Each unit comes with an adjustable cap for a secure, comfortable fit—no adhesive needed.
What is the processing time for custom orders?
Custom orders require 15-21 business days to ensure premium quality and customization. Your unit will be shipped at the end of this processing period.
Can I make changes to my order after it’s placed?
Once an order is placed, we cannot make any changes. Please double-check your selections for length, texture, and color before checking out.
Do you offer exchanges?
At this time, we do not offer exchanges. Every unit is made to order, so please confirm all details before completing your purchase.